Linha do tempo por perfil
curl --request GET \
--url https://{space}.{region}.api.niadra.com/v1/history/timeline \
--header 'Authorization: Bearer <token>'import requests
url = "https://{space}.{region}.api.niadra.com/v1/history/timeline"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://{space}.{region}.api.niadra.com/v1/history/timeline', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{space}.{region}.api.niadra.com/v1/history/timeline",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://{space}.{region}.api.niadra.com/v1/history/timeline"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://{space}.{region}.api.niadra.com/v1/history/timeline")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://{space}.{region}.api.niadra.com/v1/history/timeline")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"items": [
{
"id": "ep_01J2",
"kind": "episode",
"text": "Technician did not show up · $40 credit on the April bill · settled",
"at": "2026-03-12T14:20:00Z",
"channel": "voice",
"source_id": "src_voice",
"outcome": "resolved",
"confidence": 0.94,
"origin_event_id": "evt_01J2A"
},
{
"id": "ep_01J3",
"kind": "episode",
"text": "Customer confirmed the credit and the new visit",
"at": "2026-03-14T12:02:00Z",
"channel": "whatsapp",
"source_id": "src_whatsapp",
"outcome": "resolved",
"confidence": 0.91,
"origin_event_id": "evt_01J3C"
}
],
"next_cursor": "c_01J8ZQ",
"withheld": 1,
"as_of": "2026-09-22T17:07:02Z"
}{
"code": "<string>",
"status": 123,
"title": "<string>",
"detail": "<string>",
"request_id": "<string>",
"type": "about:blank"
}Histórico
Linha do tempo por perfil
A mesma linha do tempo, pelo id do perfil na query.
GET
/
v1
/
history
/
timeline
Linha do tempo por perfil
curl --request GET \
--url https://{space}.{region}.api.niadra.com/v1/history/timeline \
--header 'Authorization: Bearer <token>'import requests
url = "https://{space}.{region}.api.niadra.com/v1/history/timeline"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://{space}.{region}.api.niadra.com/v1/history/timeline', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{space}.{region}.api.niadra.com/v1/history/timeline",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://{space}.{region}.api.niadra.com/v1/history/timeline"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://{space}.{region}.api.niadra.com/v1/history/timeline")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://{space}.{region}.api.niadra.com/v1/history/timeline")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"items": [
{
"id": "ep_01J2",
"kind": "episode",
"text": "Technician did not show up · $40 credit on the April bill · settled",
"at": "2026-03-12T14:20:00Z",
"channel": "voice",
"source_id": "src_voice",
"outcome": "resolved",
"confidence": 0.94,
"origin_event_id": "evt_01J2A"
},
{
"id": "ep_01J3",
"kind": "episode",
"text": "Customer confirmed the credit and the new visit",
"at": "2026-03-14T12:02:00Z",
"channel": "whatsapp",
"source_id": "src_whatsapp",
"outcome": "resolved",
"confidence": 0.91,
"origin_event_id": "evt_01J3C"
}
],
"next_cursor": "c_01J8ZQ",
"withheld": 1,
"as_of": "2026-09-22T17:07:02Z"
}{
"code": "<string>",
"status": 123,
"title": "<string>",
"detail": "<string>",
"request_id": "<string>",
"type": "about:blank"
}Autorizações
nia_sk_...
Parâmetros de consulta
O perfil cujo histórico será lido.
Cursor opaco, vindo de next_cursor.
Intervalo obrigatório:
1 <= x <= 100Nível de verificação da sessão. V0 autodeclarado, V1 plausível pelo canal, V2 atestado pelo canal, V3 desafiado (OTP ou login), V4 conferido com um sistema de registro ou por um atendente. no_customer vale para tarefas sem cliente presente e só é aceito de fontes de agente interno.
Opções disponíveis:
V0, V1, V2, V3, V4, no_customer A conversa que pergunta, para valer o nível de verificação daquela sessão.

