Abrir um item pela URL
curl --request GET \
--url https://{space}.{region}.api.niadra.com/v1/history/items/{item_id} \
--header 'Authorization: Bearer <token>'import requests
url = "https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"id": "0192f7a3-7c32-7b0c-9e16-5b8a0f1c2d34",
"kind": "episode",
"summary": "Technician did not show up for the scheduled visit.",
"requested": "A new visit and compensation",
"promises": [
{
"by": "company",
"what": "New visit on Mar 13, morning",
"due_at": "2026-03-13T15:00:00Z",
"status": "kept"
}
],
"outcome": "resolved",
"resolution": "$40 credit on the April bill",
"derived": [],
"timeline": [],
"as_of": "2026-09-22T17:07:02Z"
}{
"code": "<string>",
"status": 123,
"title": "<string>",
"detail": "<string>",
"request_id": "<string>",
"type": "about:blank"
}Histórico
Abrir um item pela URL
O mesmo item, com o id da conversa na query. Prefira POST /v1/history/open.
GET
/
v1
/
history
/
items
/
{item_id}
Abrir um item pela URL
curl --request GET \
--url https://{space}.{region}.api.niadra.com/v1/history/items/{item_id} \
--header 'Authorization: Bearer <token>'import requests
url = "https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://{space}.{region}.api.niadra.com/v1/history/items/{item_id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"id": "0192f7a3-7c32-7b0c-9e16-5b8a0f1c2d34",
"kind": "episode",
"summary": "Technician did not show up for the scheduled visit.",
"requested": "A new visit and compensation",
"promises": [
{
"by": "company",
"what": "New visit on Mar 13, morning",
"due_at": "2026-03-13T15:00:00Z",
"status": "kept"
}
],
"outcome": "resolved",
"resolution": "$40 credit on the April bill",
"derived": [],
"timeline": [],
"as_of": "2026-09-22T17:07:02Z"
}{
"code": "<string>",
"status": 123,
"title": "<string>",
"detail": "<string>",
"request_id": "<string>",
"type": "about:blank"
}Parâmetros de consulta
Nível de verificação da sessão. V0 autodeclarado, V1 plausível pelo canal, V2 atestado pelo canal, V3 desafiado (OTP ou login), V4 conferido com um sistema de registro ou por um atendente. no_customer vale para tarefas sem cliente presente e só é aceito de fontes de agente interno.
Opções disponíveis:
V0, V1, V2, V3, V4, no_customer Resposta
O item aberto.

