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GET
Knowledge gaps

Authorizations

Authorization
string
header
required

nia_sk_...

Query Parameters

days
integer
default:30

The window, in days; the counts count each customer once inside it.

Required range: 1 <= x <= 90

Response

The gaps, the recurring questions and the proposals of the window, with the groups withheld.

What customers ask that memory cannot answer, and what it answers every time. Counts by subject and category only, never a customer, a value or a text.

gaps
GapOut · object[]
required

What customers asked for and memory had no record of, or agents had to ask returning customers for.

proposals
ProposalOut · object[]
required

Standing answers proposed by rule; nothing reaches the agents until the team approves the configuration.

recurring
RecurringOut · object[]
required

The questions memory answers every time, by subject and category.

since
string<date>
required

Start of the window.

until
string<date>
required

End of the window.

withheld_groups
integer
required

Groups left out: fewer customers than the minimum group size, or a category the analyst policy denies.