CrewAI

NiadraCrew gives you before_kickoff (which puts the pack in the crew’s inputs as niadra_context), after_kickoff (which records the final answer) and tools. Python only.

Install

pip install 'niadra[crewai]'   # crewai 1.15 or newer, below 2; Python 3.11 to 3.13

The five primitives

Primitive	How the adapter wires it
Context	`before_kickoff` adds `niadra_context` to the crew’s inputs: the agent’s notes (with `agent_memory=`), the pack and the `turn_block`. Place `{niadra_context}` in a task’s description or an agent’s backstory, after your own text
Turns	The input under `message` (or `message_key=`) is the customer’s turn, recorded before the crew starts; the crew’s final answer is the agent’s turn, recorded when it ends
Tools	`tools`: CrewAI tools whose argument schema is the kit’s, bound to the customer
Verification	`conversation.verify()` before the kickoff
Handoff	`transferred_to_agent()` and `transferred_to_human()` record the transfer

Minimal example

"""A CrewAI crew whose task reads the customer's context."""

from crewai import Agent, Crew, Task

from niadra import Niadra, phone
from niadra.integrations.crewai import NiadraCrew

niadra = Niadra(channel="chat")
memory = NiadraCrew(niadra.conversation("thread-81", subject=phone("+5511912345678")))
support = Agent(role="Support", goal="Help the customer", backstory="You work for Acme.", tools=memory.tools)
answer = Task(
    description="Answer the customer: {message}\n\nWhat the company knows:\n{niadra_context}",
    expected_output="A short, specific answer.",
    agent=support,
)
crew = Crew(
    agents=[support],
    tasks=[answer],
    before_kickoff_callbacks=[memory.before_kickoff],
    after_kickoff_callbacks=[memory.after_kickoff],
)
print(crew.kickoff(inputs={"message": "Where is my replacement lid?"}).raw)

The same code is in examples/crewai_crew.py.

Agent memory

NiadraCrew(conversation, agent_memory=True) puts the agent’s own notes before the customer’s context inside niadra_context and adds the two tools. See Agent memory.

Limits

The crew’s own memory (short-term, long-term, entity) stays CrewAI’s; Niadra is the company’s memory of the customer, shared with every other agent.
Python 3.11 to 3.13 only: CrewAI’s vector store depends on onnxruntime, which has no wheels for 3.10. The crewai, pipecat and openai-agents extras pin incompatible versions of a shared dependency; install one per environment.
Only the crew’s final answer is recorded as the agent’s turn, not each step.
Tested against crewai 1.15 with the model replaced by a fake and Niadra on the emulator.

Get started

Voice

Channels

Agent frameworks

Model SDKs

Automation platforms

MCP clients

Install

The five primitives

Minimal example

Agent memory

Limits

Next steps

Internal agents

History navigation

​Install

​The five primitives

​Minimal example

​Agent memory

​Limits

​Next steps

Internal agents

History navigation

Install

The five primitives

Minimal example

Agent memory

Limits

Next steps